Technical Service Bulletin #
0802810A
Audio System RBS Radio Software Updates
NUMBER: 0802810 REV. A
Date: 1011022010 Jeep Truck Grand Cherokee 4WD V63.7L
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GROUP: Electrical
DATE: November02, 2010
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 0802810, DATED OCTOBER 28, 2010. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDITIONAL VEHICLE MODELS.
SUBJECT:
RBZ Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RBZ Radio.
MODELS:
**2010 (DJ) 2500Pickup**
**2010 (DS) 1500Pickup**
**2010 (DX) Regular Cab Chassis**
**2010 (D2) 3500 Pickup**
2010 (JC) Journey
2010 (JS) Avenger / Sebring
**2010 (KK) Liberty**
2010 (LC) Challenger
2010 (LX) 300/Charger
2010 (MK) Compass / Patriot
2010 (PM) Caliber
2010 (RI) Caravan / Town & Country
2010 (WK) Grand Cherokee
**2010 (W2) Grand Cherokee**
2010 (XK) Commander
NOTE:
This bulletin applies to vehicles built with an AM/FM/CD/DVD/HDD/MP3 Radio (sales code RBZ).
SYMPTOM/CONDITION:
^ The display may appear to be dimly lit when in backup camera mode (if equipped).
^ Screen fonts to small or unclear.
^ Video playback, display to bright.
^ Audio playback, sound quality/frequency response could be improved.2010 Jeep Truck Grand Cherokee 4WD V63.7L
^ Hands free call information does not display caller ID.
^ Bluetooth streaming audio information is incomplete.
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DIAGNOSIS:
If the customer experiences any listed Symptom/Condition(s) perform the following:
1. Check the radio software version.
2.
a. Press "Menu button on the radio.
b. Press "System Setup touch screen soft key.
c. Press "System Information touch screen soft key.
d. The software level is the number reported after the word "Application~.
Is the radio software version at 8.05, or greater?
a. YES ? This service bulletin does not apply. Further diagnosis may be required.
b. NO Perform the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
NOTE: If the software update process is interrupted/aborted, the process should be restarted.
1. Start the vehicle.
2.
Install the software disk into the radio CD drive and follow the instructions on the screen.
NOTE: Do not cycle the ignition during the update process.
3. Once the update is completed eject the disk.
4. Verify that the radio software version is at 8.05.
5.
a. Press "Menu button on the radio.
b. Press "System Setup touch screen soft key.
c. Press "System Information touch screen soft key.
d. The software level is the number reported after the word "Application~.
Using wiTECH clear any DTC's that may have been set in other modules during software upgrade.
POLICY:
Reimbursable within the provisions of the warranty.2010 Jeep Truck Grand Cherokee 4WD V63.7L
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TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Jeep Truck Grand Cherokee 4WD V63.7L
