Technical Service Bulletin #
0801410
Audio System REN/REZ Radio Lock Up
NUMBER: 0801410
GROUP: Electrical
DATE: June 29, 2010
SUBJECT:
Radio Locks Up
OVERVIEW:
REN and REZ Radio Lock Up. Flash Radio with DVD Update Disc
Date: 1006292010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 104
MODELS:
2010 (D1) Ram Truck (3500 Pick Up)
2010 (DJ) Ram Truck (2500 Pick Up)
2009 2010 (DS) Ram Truck (1500)
2008 2009 (HB) Durango
20082009 (HG) Aspen
20082010 (JC) Journey
2007 2010 (JK) Wrangler
2007 2010 (JS) Sebring/Avenger/Sebring Convertible
20072010 (KA) Nitro
20082010 (KK) Liberty
2008 2010 (LC) Challenger
2008 2010 (LX) 300/ 300C, Charger
20092010 (MK) Patriot
20082010 (ND) Dakota
20082010 (PM) Caliber
2008 2010 (RI) Town & Country/Grand Caravan
2008 2010 (WK) Grand Cherokee
2008 2010 (XK) Commander
NOTE:
This bulletin applies to vehicles equipped with a Hard Drive Radio (sales code REN, REZ).
SYMPTOM/CONDITION:
The customer may complain that the radio will not change stations or frequency intermittently. The only function that will be available is
volume control.
DIAGNOSIS:
This condition may only happen on one radio station. If condition can not be duplicated, perform the repair as described below only if the
customer has this complaint.
PARTS REQUIRED:
NOTE:
1 Disc will flash all radios requiring the update.
REPAIR PROCEDURE:
1. Insert the key and turn the ignition to the ON position. TURN THE RADIO ON.2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 105
2. Insert the update disc into the radio.
3. The radio will read the contents of the disc and will prompt the user to select "Yes" or "No". This may take a few minutes.
4. If the current radio software number is the same as the update software number, no further action is required. Go to step 7.
5. If the current radio software number is lower than the update software number, select "Yes". The radio will perform the update without
any further user input.
NOTE:
ONCE THE UPDATE HAS BEGUN, DO NOT TURN THE VEHICLE OFF AND DO NOT TOUCH THE RADIO!
6. Several different screens will appear during the update process which may take about 512 minutes. Once the update is complete,
the radio will return to the normal user screens.
NOTE:
Wait for the radio to reread the disc
7. The current radio software number should now match the update CD software number. If this is correct, select "No" to return the radio
to the normal user screens.
8. Eject the disc, close the radio screen and remove the key from the ignition.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an
authorization for repair. Jeep Truck Grand Cherokee 4WD V63.7L
0801410
Audio System REN/REZ Radio Lock Up
NUMBER: 0801410
GROUP: Electrical
DATE: June 29, 2010
SUBJECT:
Radio Locks Up
OVERVIEW:
REN and REZ Radio Lock Up. Flash Radio with DVD Update Disc
Date: 1006292010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 104
MODELS:
2010 (D1) Ram Truck (3500 Pick Up)
2010 (DJ) Ram Truck (2500 Pick Up)
2009 2010 (DS) Ram Truck (1500)
2008 2009 (HB) Durango
20082009 (HG) Aspen
20082010 (JC) Journey
2007 2010 (JK) Wrangler
2007 2010 (JS) Sebring/Avenger/Sebring Convertible
20072010 (KA) Nitro
20082010 (KK) Liberty
2008 2010 (LC) Challenger
2008 2010 (LX) 300/ 300C, Charger
20092010 (MK) Patriot
20082010 (ND) Dakota
20082010 (PM) Caliber
2008 2010 (RI) Town & Country/Grand Caravan
2008 2010 (WK) Grand Cherokee
2008 2010 (XK) Commander
NOTE:
This bulletin applies to vehicles equipped with a Hard Drive Radio (sales code REN, REZ).
SYMPTOM/CONDITION:
The customer may complain that the radio will not change stations or frequency intermittently. The only function that will be available is
volume control.
DIAGNOSIS:
This condition may only happen on one radio station. If condition can not be duplicated, perform the repair as described below only if the
customer has this complaint.
PARTS REQUIRED:
NOTE:
1 Disc will flash all radios requiring the update.
REPAIR PROCEDURE:
1. Insert the key and turn the ignition to the ON position. TURN THE RADIO ON.2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 105
2. Insert the update disc into the radio.
3. The radio will read the contents of the disc and will prompt the user to select "Yes" or "No". This may take a few minutes.
4. If the current radio software number is the same as the update software number, no further action is required. Go to step 7.
5. If the current radio software number is lower than the update software number, select "Yes". The radio will perform the update without
any further user input.
NOTE:
ONCE THE UPDATE HAS BEGUN, DO NOT TURN THE VEHICLE OFF AND DO NOT TOUCH THE RADIO!
6. Several different screens will appear during the update process which may take about 512 minutes. Once the update is complete,
the radio will return to the normal user screens.
NOTE:
Wait for the radio to reread the disc
7. The current radio software number should now match the update CD software number. If this is correct, select "No" to return the radio
to the normal user screens.
8. Eject the disc, close the radio screen and remove the key from the ignition.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an
authorization for repair. Jeep Truck Grand Cherokee 4WD V63.7L
