Jeep Truck Grand Cherokee 4WD V63.7L Technical Service Bulletin #J33
Date:
091125
Recall Instrument Panel Top Cover Replacement
November 2009
Dealer Service Instructions for:
Safety Recall J33
Instrument Panel Top Cover
Models
2010 (WK) Jeep(R) Grand Cherokee
NOTE:
This recall applies only to the above vehicles built from October 22, 2009 through November 12, 2009 (MDH 102200 through
111223).
IMPORTANT:
Many of the vehicles within the above build period have already
been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider
this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.
Subject
The instrument panel top cover on about 2,900 of the above vehicles may not have been manufactured properly. As a result, the
passenger airbag may not deploy properly, which can increase the risk of injury to the passenger side front seat occupant during a crash.
Repair
The instrument panel top cover must be replaced.
Parts Information
Special Tools
No special tools required.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 82
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance:
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this
notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to
schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to
schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for
dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed
can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all
owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor
Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC
Service Procedure
1. Open the hood and disconnect the battery negative cable from the battery.
NOTE:
The front seats should be at the full rearward position before
disconnecting the battery.
2. Partially remove the weather strips from both front doors at the end cap location.2010 Jeep Truck Grand Cherokee 4WD V63.7L
3. Remove the right and left instrument panel end caps (Figure 1).
4. Remove the passenger side hush panel and glove box assembly.
5. Remove the two passenger airbag moduletocross car beam bolts.
6. Disconnect the passenger airbag wiring from the airbag module.
7. Remove the driver side hush panel and knee panel.
8. Remove the right and left "A" pillar grab handles.
9. Remove the instrument panel gauge cluster hood and cluster assembly.
10. Remove the defroster duct grills.
11. Remove the instrument panel fence line nuts located inside each of the defroster air outlets.
12. Remove the right and left instrument panel speaker covers.
13. Remove the right and left instrument panel speakers.
14. Remove the shifter console chrome trim ring and shifter bezel (Figure 2).
15. Remove the instrument panel center stack bezel (Figure 2).
16. Remove the radio from the instrument panel.
Page 832010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 84
17. Remove the six passenger side top covertoinstrument panel retaining screws (Figure 3).
NOTE:
Four of the top covertoinstrument panel retaining screws are located on the backside of the top cover and must be accessed
through the glove box door opening.2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 85
18. Remove the six top covertoinstrument panel retaining
screws and one bolt at the radio opening in the instrument panel (Figure 4).
19. Using a 7 mm box end wrench, remove the hidden top covertoinstrument panel retaining screw located at the right side of the
cluster opening (Figure 5).2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 86
20. Remove the two top covertoinstrument panel retaining
screws located at the back of the instrument panel cluster opening (Figure 6).
21. Remove the instrument panel storage bin to gain access to an additional top cover retaining screw (Figure 7).2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 87
22. Remove the hidden top covertoinstrument panel retaining screw at the left side of the cluster opening (Figure 8).
NOTE:
The hidden screw is located on the backside of the top cover. It
can be accessed through the end cap opening on the instrument panel.
23. Remove the two top cover retaining screws on the left end of the instrument panel top cover (Figure 8).
24. Place a fender cover (or equivalent) over the steering wheel to prevent damage during top cover removal and installation.
25. Partially lift the top cover from the instrument panel and disengage the radio speaker wire routing christmas tree retainers from the
top cover.
26. Vehicles equipped with headlamp sensor, remove and disconnect the
headlamp sensor located in the center of the top cover (Figure 6).
27. Carefully remove the top cover from the vehicle.
28. Transfer the defroster ducts, passenger airbag module, radio bracket and remote start antenna (if equipped) to the new top cover.
29. Place the new top cover into the vehicle.
30. Vehicles equipped with headlamp sensor, Connect the wiring to the headlamp sensor located in the center of the top cover and then
install the sensor (Figure 6).
31. Connect the radio speaker wire routing christmas tree retainers onto the new top cover.
32. Route the instrument panel cluster wiring connectors through the top cover opening.
33. Place the new top cover into position on the instrument panel being careful not to pinch any wires.
34. Install the top covertoinstrument panel retaining screws (Figures 3, 4, 5, 6, and 8).2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 88
35. Install the two passenger airbag moduletocross car beam bolts. Tighten the bolts to 115 in. lbs. (13 N.m).
36. Connect the passenger airbag wiring to the passenger airbag module.
37. Install the glove box assembly.
38. Install the passenger side hush panel.
39. Install the passenger side radio speaker and cover.
40. Install the instrument panel fence line nuts located in each of the defroster air outlet openings.
41. Install the defroster duct grills.
42. Install the passenger side "A" pillar grab handle.
43. Install the passenger side end cap (Figure 1).
44. Install the passenger side front door weather strip.
45. Install the driver side radio speaker and cover.
46. Install the instrument panel gauge cluster and cluster hood.
47. Install the driver side "A" pillar grab handle.
48. Install the driver side instrument panel end cap (Figure 1).
49. Install the driver side front door weather strip.
50. Install the instrument panel storage bin (Figure 7).
51. Install the driver side knee panel and hush panel (Figure 9).
52. Install the radio.
53. Install the instrument panel center stack bezel (Figure 2).
54. Install the shifter console wood grain shifter bezel and chrome trim ring (Figure 2).
55. Connect the negative battery cable to the battery.
56. Close the hood.2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 89
57. Clean instrument panel top cover with Mopar Total Clean All Purpose Cleaner.
Date:
091125
Recall Instrument Panel Top Cover Replacement
November 2009
Dealer Service Instructions for:
Safety Recall J33
Instrument Panel Top Cover
Models
2010 (WK) Jeep(R) Grand Cherokee
NOTE:
This recall applies only to the above vehicles built from October 22, 2009 through November 12, 2009 (MDH 102200 through
111223).
IMPORTANT:
Many of the vehicles within the above build period have already
been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider
this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.
Subject
The instrument panel top cover on about 2,900 of the above vehicles may not have been manufactured properly. As a result, the
passenger airbag may not deploy properly, which can increase the risk of injury to the passenger side front seat occupant during a crash.
Repair
The instrument panel top cover must be replaced.
Parts Information
Special Tools
No special tools required.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 82
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance:
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this
notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to
schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to
schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for
dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed
can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all
owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor
Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler Group LLC
Service Procedure
1. Open the hood and disconnect the battery negative cable from the battery.
NOTE:
The front seats should be at the full rearward position before
disconnecting the battery.
2. Partially remove the weather strips from both front doors at the end cap location.2010 Jeep Truck Grand Cherokee 4WD V63.7L
3. Remove the right and left instrument panel end caps (Figure 1).
4. Remove the passenger side hush panel and glove box assembly.
5. Remove the two passenger airbag moduletocross car beam bolts.
6. Disconnect the passenger airbag wiring from the airbag module.
7. Remove the driver side hush panel and knee panel.
8. Remove the right and left "A" pillar grab handles.
9. Remove the instrument panel gauge cluster hood and cluster assembly.
10. Remove the defroster duct grills.
11. Remove the instrument panel fence line nuts located inside each of the defroster air outlets.
12. Remove the right and left instrument panel speaker covers.
13. Remove the right and left instrument panel speakers.
14. Remove the shifter console chrome trim ring and shifter bezel (Figure 2).
15. Remove the instrument panel center stack bezel (Figure 2).
16. Remove the radio from the instrument panel.
Page 832010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 84
17. Remove the six passenger side top covertoinstrument panel retaining screws (Figure 3).
NOTE:
Four of the top covertoinstrument panel retaining screws are located on the backside of the top cover and must be accessed
through the glove box door opening.2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 85
18. Remove the six top covertoinstrument panel retaining
screws and one bolt at the radio opening in the instrument panel (Figure 4).
19. Using a 7 mm box end wrench, remove the hidden top covertoinstrument panel retaining screw located at the right side of the
cluster opening (Figure 5).2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 86
20. Remove the two top covertoinstrument panel retaining
screws located at the back of the instrument panel cluster opening (Figure 6).
21. Remove the instrument panel storage bin to gain access to an additional top cover retaining screw (Figure 7).2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 87
22. Remove the hidden top covertoinstrument panel retaining screw at the left side of the cluster opening (Figure 8).
NOTE:
The hidden screw is located on the backside of the top cover. It
can be accessed through the end cap opening on the instrument panel.
23. Remove the two top cover retaining screws on the left end of the instrument panel top cover (Figure 8).
24. Place a fender cover (or equivalent) over the steering wheel to prevent damage during top cover removal and installation.
25. Partially lift the top cover from the instrument panel and disengage the radio speaker wire routing christmas tree retainers from the
top cover.
26. Vehicles equipped with headlamp sensor, remove and disconnect the
headlamp sensor located in the center of the top cover (Figure 6).
27. Carefully remove the top cover from the vehicle.
28. Transfer the defroster ducts, passenger airbag module, radio bracket and remote start antenna (if equipped) to the new top cover.
29. Place the new top cover into the vehicle.
30. Vehicles equipped with headlamp sensor, Connect the wiring to the headlamp sensor located in the center of the top cover and then
install the sensor (Figure 6).
31. Connect the radio speaker wire routing christmas tree retainers onto the new top cover.
32. Route the instrument panel cluster wiring connectors through the top cover opening.
33. Place the new top cover into position on the instrument panel being careful not to pinch any wires.
34. Install the top covertoinstrument panel retaining screws (Figures 3, 4, 5, 6, and 8).2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 88
35. Install the two passenger airbag moduletocross car beam bolts. Tighten the bolts to 115 in. lbs. (13 N.m).
36. Connect the passenger airbag wiring to the passenger airbag module.
37. Install the glove box assembly.
38. Install the passenger side hush panel.
39. Install the passenger side radio speaker and cover.
40. Install the instrument panel fence line nuts located in each of the defroster air outlet openings.
41. Install the defroster duct grills.
42. Install the passenger side "A" pillar grab handle.
43. Install the passenger side end cap (Figure 1).
44. Install the passenger side front door weather strip.
45. Install the driver side radio speaker and cover.
46. Install the instrument panel gauge cluster and cluster hood.
47. Install the driver side "A" pillar grab handle.
48. Install the driver side instrument panel end cap (Figure 1).
49. Install the driver side front door weather strip.
50. Install the instrument panel storage bin (Figure 7).
51. Install the driver side knee panel and hush panel (Figure 9).
52. Install the radio.
53. Install the instrument panel center stack bezel (Figure 2).
54. Install the shifter console wood grain shifter bezel and chrome trim ring (Figure 2).
55. Connect the negative battery cable to the battery.
56. Close the hood.2010 Jeep Truck Grand Cherokee 4WD V63.7L
Page 89
57. Clean instrument panel top cover with Mopar Total Clean All Purpose Cleaner.
