Jeep Truck Grand Cherokee 4WD V85.7L Technical Service Bulletin #3100212
Date: 120202
Collision Safety Cert./Tire Press. Label Replacement
NUMBER: 3100212
GROUP: Collision Bulletin
DATE: February 02, 2012
SUBJECT:
Safety Certification and Tire Pressure Label Replacement Guidelines
DISCUSSION:
^
Chrysler has chosen ECS Automotive Concepts to manufacture late model original equipment licensed vehicle information labels for
the collision repair industry. Replacement of the Safety Certification label and Tire Pressure label allows a collision repair facility to
put a car one step closer to preloss condition!
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100112
Steering/Suspension Wheel Hub/Bearing Inspection COLL.
NUMBER: 3100112
Date: 1201112010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 56
GROUP: Collision Bulletin
DATE: January 11, 2012
SUBJECT:
Wheel Bearing and Hub Replacement/inspection Guidelines During Collision Repairs
OVERVIEW:
This bulletin involves wheel bearing and hub replacement/inspection during collision repairs.
DISCUSSION:
During a collision repair where suspension damage has occurred from direct impact to a wheel, the wheel bearing and hub will be
addressed as follows:
^ If there is damage to the steering knuckle or control arm(s) and ball joints, the bearing and hub are to be replaced.
^ If there is damage to suspension or steering components, wheel(s), or the cradle, other than the steering knuckle or control arm(s)
and ball joints mentioned above, the wheel bearing and hub should be inspected and replaced if any concern exists.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
2300312
Date: 120110
Body Light To Moderate Paint Imperfections
NUMBER: 2300312
GROUP: Body
DATE: January 10, 2012
SUBJECT:
Light To Moderate Paint Surface Imperfections On Factory Applied Paint Finish
OVERVIEW:
This bulletin involves removing light to moderate paint surface imperfections on factory applied paint finishes revealing a swirlfree,
durable, protected finish.
SYMPTOM/CONDITION:
Isolated light to moderate paint surface imperfections (scratches, bird dropping stains, chemical etching, etc.) on factory applied paint.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 57
PARTS REQUIRED:
NOTE:
Thoroughly wash vehicle before inspection or repair. Always begin with least aggressive method to remove a paint condition.
Measure and document paint film thickness before, during and after repair. Only .5 mil of clearcoat removal is permissible for
condition repair. If more than .5 mil of clearcoat is removed, refinish is required. Follow paint manufacturers recommendations.
NOTE:
Work one section at a time. Always work on a cool paint surface free of bonded surface contaminants. Should above surface defects
be present; prepare the surface with Meguiar's Detailing Clay (C2000/C2100) and Last Touch Spray Detailer (D155). Wipe remaining
residue with a Detailing Cloth.
RECOMMENDED PAINT CORRECTION PROCEDURE:
NOTE:
Always wear appropriate eye, skin and ear protection.
1. Set DA polisher, equipped with a DA Backing Plate to 4800 opms (90psi)2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 58
2. Place a DA Microfiber Cutting Disc on the DA Backing Plate
a. 3 (DMC3) & (S3BP) or equivalent.
b. 5 (DMC5) & (W67DA) or equivalent.
C. & (DMC6) & (S6BP) or equivalent.
3. Prime all new and dry pads with the desired wax or compound to prevent additional scratches on the paint finish.
4. Apply DA Microfiber Correction Compound (D300) or equivalent directly to DA Microfiber Cutting Disc and begin using moderate
pressure and overlapping passes followed by 23 light pressure passes.
NOTE:
For best results, wipe residue off using Meguiar's Ultimate Wipe Detailing Cloth (M9910) or equivalent.
5. Clean DA Microfiber Cutting Disc frequently using a Meguiar's Pad Conditioner Brush WPCB, compressed air or Meguiar's Pad
Washer WPW.
6. Continue working until desired finish is achieved.
RECOMMENDED PAINT FINISHING PROCEDURE:
1. Set DA polisher, equipped with a DA Backing Plate to 3800 opms (90psi)
2. Place a DA Microfiber Finishing Disc on the DA Backing Plate
3.
a. 3" (DMF3) & (S3BP) or equivalent.
b. 5" (DMF5) & (W67DA) or equivalent.
c. 6" (DMF6) & (S6BP) or equivalent.
Prime a new or dry pad with a thorough application of DA Microfiber Finishing Wax D301 or equivalent.
4. Apply DA Microfiber Finishing Wax D301 or equivalent directly to DA Microfiber Finishing Disc applying 23 light pressure passes to
entire repair area and wipe residue off using Meguiar's Ultimate Wipe Detailing Cloth M9910 or equivalent.
5. Clean DA Microfiber Disc frequently using a Meguiar's Pad Conditioner Brush WPCB, compressed air or Meguiar's Pad Washer
WPW.
NOTE:
A final wipe down using Meguiar's Synthetic XPress Spray Wax (D156) or equivalent and two Detailing Cloths, will yield added
depth, shine and protection.
POLICY: Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100511
Wheels Reconditioned Wheel Usage
NUMBER: 3100511
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Reconditioned Wheel Usage
OVERVIEW:
This bulletin involves Chrysler Group LLC position with regard to reconditioned wheel usage.
Date: 1111102010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 59
DISCUSSION:
Chrysler Group LLC does not recommend that customers use "reconditioned" wheels (wheels that have been damaged and repaired)
because they can result in a sudden catastrophic wheel failure which could cause loss of control and result in injury or death.
For clarification:
^ Cosmetic refinishing for the purpose of repairing a superficial flaw is an acceptable procedure providing it is limited too paint or clear
coat only, the wheel is not modified in any way, and there is no exposure to paint curing heat over 200 degrees Fahrenheit.
^ Damaged wheels are those which have been bent, broken, cracked or sustained some other physical damage which may have
compromised the wheel structure.
^ Repaired indicates that the wheel has been modified through bending, welding, heating, straightening, or material removal to rectify
damage.
^ Replating of chrome plated wheels, or chrome plating of original equipment painted or polished wheels, is not an acceptable
procedure as this may alter mechanical properties and affect fatigue life. Additionally, Chrysler Group LLC Global Warranty
Administration does not allow refinishing of wheels under warranty.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100411
Date: 111110
Restraints Replacement Seat Covers/Seat Cover Repairs
NUMBER: 3100411
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Replacement Seat Covers And Seat Cover Repairs
OVERVIEW:
This bulletin involves Chrysler Group LLC position in regard to replacement seat covers and seat cover repairs.
DISCUSSION:
Chrysler Group LLC vehicles, systems and components are engineered, tested and manufactured to help protect vehicle occupants
based upon government mandated and internal corporate requirements relative to durability, noise vibration & harshness, occupant
protection, and vehicle safety. Supplemental SeatMounted Side Air Bags provide enhanced protection to help protect an occupant
during a side impact. When the seatmounted side air bag deploys, it opens the seam between the front and side of the seat's trim cover.
Modifications to the seat system, including the seat cover, may change the way the air bag deploys, which could adversely affect the
performance of the Supplemental SeatMounted Side Air Bag causing serious injury. "Modifications include:
^ Any change to the seat back cover such as material, thread, stitch design, and alterations or misplacement of the features which
guide the deploying air bag into position.
^ Any nonapproved seatcover replacements. Only Authentic Mopar(R) Repair Parts, and approved Mopar(R) accessories such as
Katzkin(R) Leather seat covers, are designed, engineered, manufactured and tested to the Chrysler Group LLC internal and
government mandated standards. The use of parts not specifically designed and tested by Chrysler Group LLC may compromise the
integral balance between these safety systems. Chrysler Group LLC only approves of repairs or modifications to the supplemental
seatmounted side air bag system, including the seat system or seat cover, where Authentic Mopar Repair Parts or Mopar
Accessories are used for Chrysler, Jeep(R), Dodge and Ram vehicles. Any unapproved repairs or modifications performed not using
Mopar parts, or not following Chrysler Group LLC approved published repair guidelines and procedures, may increase the risk of
injury to current or future vehicle owners and occupants.
This statement supersedes any previously released information by Chrysler Group LLC.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 60
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100311
Date: 111110
Restraints Use Of Salvaged Restraint System Components
NUMBER: 3100311
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Salvaged Airbags Or Other Salvaged Restraint System Component Usage
OVERVIEW:
This bulletin involves the position of Chrysler Group LLC in regard to Salvaged Air Bags or Other Salvaged Restraint System Component
Usage.
DISCUSSION:
Chrysler Group LLC does not support the use of any supplemental restraint system (SRS) component, seatbelt component, or any other
occupant protection component which has been removed from a vehicle previously damaged, flooded, burned, scrapped, or removed
from use for any other reasoncommonly referred to as "salvage parts. Restraint system components are engineered, tested, and
manufactured to protect vehicle occupants based upon both government mandated and internal corporate requirements relative to
vehicle safety and occupant protection. New Mopar(R) replacement parts are required to be equivalent to the originally installed parts and
are tested to ensure these requirements are met. While some salvage parts may visually appear equivalent, there can be dramatic
differences in the design and functional characteristics which could have a negative effect on the vehicle occupants in a future collision
event. These specific design and functional characteristics can only be determined through destructive testing. Salvage components may
have been affected by:
^ Crash impact loads, Flood and Smoke or heat damage.
^ Incorrect, improper, or inadequate disassembly and removal procedures.
^ Weathering or environmental exposure outside of that expected during normal use.
^ Abuse Additionally, salvage components are not traceable should a component recall be required in the future. It is in the best
interest of the current or future vehicle owner and/or occupants that repairs to the SRS, seatbelt and occupant protection system are
made using new original equipment parts. Anything less than this may expose operators and occupants too unnecessary risk.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100211
Body/Frame Structural Repair Components
NUMBER: 3100211
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Date: 1111102010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 61
Repair Parts Used For Structural Repairs
OVERVIEW:
This is Chrysler Group LLC position with regard to structural repair parts usage.
DISCUSSION:
Chrysler Group LLC vehicles, systems and components are engineered, tested and manufactured to protect vehicle occupants based
upon both government mandated and internal corporate requirements relative to durability, NVH (noise/vibration/harshness), occupant
protection, and vehicle safety. The overall structural integrity of the vehicle is dependent on its inherent design specifications. Sheet
metal and glass are critical elements in the design of specific crush zones that allow the energy of a collision to be absorbed in a
predictable way and maximize the effectiveness of the restraint system to protect the occupants. The use of parts not specifically
designed and tested by Chrysler Group LLC may compromise the integral balance between these safety systems. Only Authentic Mopar?
Repair Parts and glass are designed, engineered, manufactured and tested to the Chrysler Group LLC internal and government
mandated standards and are the only ones equivalent to the originally installed parts. Chrysler Group LLC does not approve of or
recognize structural repair procedures where Authentic Mopar Parts are not used for Chrysler, Jeep(R), Dodge and Ram vehicles. Any
repairs performed not using Mopar parts, and not following published repair guidelines and procedures, may expose current or future
vehicle owners and occupants to unnecessary risk. When restoring a collision damaged vehicle to preloss condition, consideration must
be given to the following:
^ All structural distortion has been identified and corrected using appropriate structural straightening equipment ("frame rack~) and a
threedimensional measuring system.
^ All damaged panels have been repaired or replaced.
^ All replaced panels provide the asbuilt structural equivalence and corrosion protection of the original panels.
^ Unless partial replacement procedures are documented in a Chrysler Group LLC publication, structural panels must be installed in
their entirety partial replacement or "sectioning of panels may compromise vehicle structure.
^ Chrysler Group LLC does not support the use or reuse of any structural component which has been removed from a vehicle
previously damaged, flooded, burned, scrapped or removed from use for any other reasoncommonly referred to as "salvage parts."
^ While some salvage parts may "appear" equivalent, there can be dramatic differences in the design and functional characteristics
which cannot be determined by a visual inspection and which could have a negative effect on the vehicle occupants in a future
collision event.
^ Salvage components may have been affected by crash impact loads, incorrect, improper or inadequate disassembly and removal
procedures, weathering or environmental exposure outside of that expected during normal use.
^ Salvage components are not traceable should a component recall be required in the future.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100111
Body/Frame Usage Of Heat For Repair
NUMBER: 3100111
GROUP: Collision Bulletin
DATE: Approval Pending
SUBJECT:
Use of Heat To Straighten Damaged Components
OVERVIEW:
This bulletin involves Chrysler Group LLC position with regard to use of heat during repair.
Date: 1111102010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 62
DISCUSSION:
Chrysler Group LLC Service Engineering's position on the use of heat during collision repair is as follows:
^ Any damaged body panel or frame component, which is to be repaired, must be repaired using the "cold straightening" method. No
heat may be used during the straightening process. This "no heat" recommendation is due to the extensive use of highstrength and
advanced highstrength steels in Chrysler Group LLC vehicles. Highstrength materials can be substantially and negatively affected
from heat input which will not be obviously known to the repairer or consumer. Additionally, application of heat will alter or destroy
material coatings utilized for corrosion protection and which may not be restorable. Ignoring these recommendations may lead to
serious compromises in the ability to protect occupants in a future collision event, reduce the engineered qualities and attributes, or
decrease the durability and reliability of the vehicle.
^ During rough straightening prior to replacement, damaged panels or frame components may be heated to assist in body/frame
realignment. This application of heat, if absolutely necessary, must be constrained to the parts which will be replaced and not allowed
to affect any other components.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
2301710
Date: 100922
Body Tow Hooks/Skid Plates Missing
NUMBER: 2301710
GROUP: Body
DATE: September 22, 2010
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL 10062. ALL APPLICABLE SOLD AND
UNSOLD VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR
PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Missing Tow Hooks and Skid Plates
OVERVIEW:
This bulletin involves inspecting the vehicle for missing tow hooks and skid plates and if necessary installing them.
MODELS:
2010
(WK)
Grand Cherokee
DISCUSSION:
A small number of vehicles were shipped without tow hooks and skid plates. Dealers are required to inspect and if necessary install the
tow hooks and skid plates.
SYMPTOM/CONDITION:
Vehicle is missing tow hooks and skid plates.
DIAGNOSIS:
If the Symptom/Condition is found perform the inspection procedure.2010 Jeep Truck Grand Cherokee 4WD V85.7L
PARTS REQUIRED:
INSPECTION PROCEDURE:
Page 632010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 64
1. Inspect the vehicle for front tow hooks (Fig.1), transfer case skid plate (Fig. 2), front skid plate (Fig. 3) fuel tank skid plate (Fig. 4) and
rear tow hook for vehicles equipped without the trailer tow package. Were the components installed on the vehicle?
a. Yes >>> Return the vehicle to the customer or dealer inventory.
b. No >>> Proceed to the repair procedure.
REPAIR PROCEDURE: INSTALL FRONT TOW HOOKS:
1. Remove the front fascia. Refer to the detailed removal procedures available in DealerCONNECT > Tech CONNECT > Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Front > Removal.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 65
2. Remove the bumper reinforcement cap on the right and left side (Fig. 5).
3.
Insert the single and double studded tow hook brackets into the front reinforcement bar on the right and left sides (Fig. 6).
4. Position and torque the tow hooks with the three nuts provided per side to 50 ft.lbs. (68 Nm.).
5.
Install the bumper reinforcement cap on the left and right side (Fig. 5).
6. Install the front fascia. Refer to the detailed Installation procedures available in DealerCONNECT > Tech CONNECT > Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Front > Installation.
REPAIR PROCEDURE: INSTALL REAR TOW HOOK:2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 66
1. Install rear tow hook only if the vehicle has not been equipped with the trailer tow package.
2. Remove the rear fascia. Refer to the detailed Removal procedures available in DealerCONNECT > Tech CONNECT > Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Rear > Removal.
3. Position the rear tow hook brackets and loosely secure fasteners. Align the rear tow hook with the bracket and torque all fasteners to
65 ft.lbs. (55 Nm.) (Fig. 7).
4. Install the rear fascia. Refer to the detailed Removal procedures available in DealerCONNECT>Tech CONNECT>Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Rear > Installation.
REPAIR PROCEDURE: INSTALL FUEL TANK SKID PLATE:
1. Remove the fuel tank. Refer to the detailed removal procedures available in DealerCONNECT > Tech CONNECT > Service Info >
14 Fuel System > Fuel Delivery, Gas > TANK,Fuel > Removal.
NOTE:
Discard the fasteners referenced in steps 8 and 9 of the fuel tank removal procedure.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 67
2. Install left rear mount bracket to the fuel tank skid plate with hex flange nuts and torque to 50 ft.lbs. (68Nm) (Fig. 8).
3. Seat the fuel tank into the skid plate (Fig. 9).
4. Raise and position fuel tank to vehicle body using a hydraulic jack (Fig. 9).
5. Install and torque bolts to 8Oft.lbs.(108NM) (Fig. 9).
6. Lower and remove the hydraulic jack.
7. Connect EVAP, ORVR, fuel and NVLD lines at front and rear of tank.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 68
8. Connect fuel pump module electrical jumper connector (5) to body connector (6) (Fig. 10).
9. Connect rubber fill hose (3) to tank fitting (7) and tighten clamp (9) (Fig. 11).
10. Lower vehicle.
11. Fill fuel tank.
12. Start engine and check for fuel leaks near top of module.
REPAIR PROCEDURE: INSTALL TRANSFER CASE SKID PLATE:
1. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > Tech CONNECT >
Service Info > 04 Vehicle Quick Reference > Hoisting > Standard Procedure > HOISTING.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 69
2. Position and install the transfer case skid plate. torque the bolts to 35 ft.lbs (47Nm) (2) and the nuts to 35 ft.lbs. (47Nm) (3) (Fig. 12).
REPAIR PROCEDURE: INSTALL FRONT SKID PLATE:
1. Install the front skid plate as shown in (Fig. 3) and torque all mounting bolts to 19 ft.lbs. (25Nm).
2. Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
0800111A
Audio System Software Enhancements
NUMBER: 0800111 REV. A
Date: 1102162010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 70
GROUP: Electrical
DATE: February 16,2011
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 0800111, DATED JANUARY 15, 2011, WHICH SHOULD BE REMOVED FROM
YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDED MODEL YEARS AND iPhone4
(4.2.1) COMPATIBILITY ENHANCEMENTS.
SUBJECT:
RER, REW, REP Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RER, REW, or REP Radio.
MODELS:
2010 2011 (DJ) 2500 Pickup
2010 2011 (D2) 3500 Pickup
**2009** 2011 (DS) 1500 Pickup
**2009** 2011 (MK) Compass / Patriot
**2009** 2011 (PM) Caliber
**2008** 2011 (WK) Grand Cherokee
**2008** 2011 (KK) Liberty
**2007** 2011 (JK) Wrangler
**2007** 2011 (JS) Avenger / Sebring
**2007** 2011 (KA) Nitro
**2008** 2010 (LC) Challenger
**2008** 2010 (LE) 300
**2008** 2010 (XH) Commander
**2008** 2010 (WH) Grand Cherokee
**2008** 2010 (RT) Caravan / Town & Country
**2008** 2010 (LX) 300/Charger
**2008** 2010 (ND) Dakota
**2008** 2009 (XK) Commander
**2008 2009 (HB) Durango**
**2008 2009 (HG) Aspen **
NOTE:
This bulletin applies to vehicles built with an AM/FM/CD/DVD/HDD/MP3 W/ NAV Radio (sales code RER) or an MW/FM CD MP3
NAV Radio EURO (sales code REW) or an AM/FM CD MP3 NAV Radio ROW (sales code REP).
SYMPTOM/CONDITION:
^
The radio may lock up when a UConnect call ends, this may cause battery drain.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 71
^ Intermittent no sound from audio system.
^ Repeated **"Updating Channels"** message when in satellite radio mode.
^ **iPhone4 (4.2.1) losing Bluetooth connection intermittently and not displaying accurate caller ID information when using UConnect**
DIAGNOSIS:
If the customer experiences any listed Symptom/Condition(s) perform the following:
1. Check the radio software version.
a. Press "Menu" button on the radio.
b. Press "System Setup" touch screen soft key.
c. Press "System Information" touch screen soft key.
d. The software level is the number reported after the word "Application".
2. Is the radio software version **2.402**, or greater?
a. YES >>> This service bulletin does not apply. Further diagnosis may be required.
b. NO >>> Perform the repair procedure.
PARTS REQUIRED:
NOTE:
Only one update disc is required and this disc may be used to service multiple vehicles.
REPAIR PROCEDURE:
NOTE:
If the software update process is interrupted/aborted, the process should be restarted.
1. Start the vehicle and turn the radio ON.
2. Install the software disc into the radio CD drive and follow the instructions on the screen.
NOTE:
Do not cycle the ignition or touch the radio during the update process.
3. Once the update is completed, which may take 5 12 minutes, eject the disc.
4. Verify that the radio software version is at **2.402**.
a. Press "Menu" button on the radio.
b. Press "System Setup" touch screen soft key.
c. Press "System Information" touch screen soft key.
d. The software level is the number reported after the word "Application".
5. Using wiTECH clear any DTC's that may have been set in other modules during software upgrade.
POLICY:
Reimbursable within the provisions of the warranty.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 72
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
2400110
Date: 100112
A/C Rear Defrost Button Is Hard To Operate
NUMBER: 2400110
GROUP: Heating & Air Conditioning
DATE: January 12, 2010
SUBJECT:
Rear Defroster Switch Engagement Effort
OVERVIEW:
This bulletin involves remove the ATC control head and insert two screws (p/n 68078941AA) into the back per the repair procedure.
MODELS:
2010 (LX) 300/300C/Charger
2010 (LE) 300C/300C Touring (International Markets)
2010 (WK) Grand Cherokee
2010 (XK) Commander
2010 (XH) Commander (International Markets)
NOTE:
The bulletin applied to vehicles equipped with Air Conditioning (Sales Code HAA or HAF) built before August XX, 2009 (MDH
XXXXXX).
SYMPTOM/CONDITION:
Customer may experience a rear defroster switch that has higher than desired engagement effort. This condition is caused by the ATC
housing having too much deflection when the button is pressed which does not close the switch properly. Extra push effort will close the
switch.
DIAGNOSIS:
If the above symptom/condition is experienced perform the Repair Procedure.
PARTS REQUIRED:2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 73
REPAIR PROCEDURE:
1. Remove the ATC Control head. Follow the detailed service procedures available in DealerCONNECT/TechCONNECT, Refer To
Group 24 Heating & Air Conditioning > Controls > Controls, A/C and Heater Removal procedures.
2. Install the two screws into the back of the ATC control head p/n 68078941AA (Fig. 1).
3. Install ATC Control head. Follow the detailed service procedures available in DealerCONNECT/TechCONNECT, Refer To Group 24
Heating & Air Conditioning > Controls > Controls, A/C and Heater Installation procedures.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
Date: 120202
Collision Safety Cert./Tire Press. Label Replacement
NUMBER: 3100212
GROUP: Collision Bulletin
DATE: February 02, 2012
SUBJECT:
Safety Certification and Tire Pressure Label Replacement Guidelines
DISCUSSION:
^
Chrysler has chosen ECS Automotive Concepts to manufacture late model original equipment licensed vehicle information labels for
the collision repair industry. Replacement of the Safety Certification label and Tire Pressure label allows a collision repair facility to
put a car one step closer to preloss condition!
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100112
Steering/Suspension Wheel Hub/Bearing Inspection COLL.
NUMBER: 3100112
Date: 1201112010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 56
GROUP: Collision Bulletin
DATE: January 11, 2012
SUBJECT:
Wheel Bearing and Hub Replacement/inspection Guidelines During Collision Repairs
OVERVIEW:
This bulletin involves wheel bearing and hub replacement/inspection during collision repairs.
DISCUSSION:
During a collision repair where suspension damage has occurred from direct impact to a wheel, the wheel bearing and hub will be
addressed as follows:
^ If there is damage to the steering knuckle or control arm(s) and ball joints, the bearing and hub are to be replaced.
^ If there is damage to suspension or steering components, wheel(s), or the cradle, other than the steering knuckle or control arm(s)
and ball joints mentioned above, the wheel bearing and hub should be inspected and replaced if any concern exists.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
2300312
Date: 120110
Body Light To Moderate Paint Imperfections
NUMBER: 2300312
GROUP: Body
DATE: January 10, 2012
SUBJECT:
Light To Moderate Paint Surface Imperfections On Factory Applied Paint Finish
OVERVIEW:
This bulletin involves removing light to moderate paint surface imperfections on factory applied paint finishes revealing a swirlfree,
durable, protected finish.
SYMPTOM/CONDITION:
Isolated light to moderate paint surface imperfections (scratches, bird dropping stains, chemical etching, etc.) on factory applied paint.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 57
PARTS REQUIRED:
NOTE:
Thoroughly wash vehicle before inspection or repair. Always begin with least aggressive method to remove a paint condition.
Measure and document paint film thickness before, during and after repair. Only .5 mil of clearcoat removal is permissible for
condition repair. If more than .5 mil of clearcoat is removed, refinish is required. Follow paint manufacturers recommendations.
NOTE:
Work one section at a time. Always work on a cool paint surface free of bonded surface contaminants. Should above surface defects
be present; prepare the surface with Meguiar's Detailing Clay (C2000/C2100) and Last Touch Spray Detailer (D155). Wipe remaining
residue with a Detailing Cloth.
RECOMMENDED PAINT CORRECTION PROCEDURE:
NOTE:
Always wear appropriate eye, skin and ear protection.
1. Set DA polisher, equipped with a DA Backing Plate to 4800 opms (90psi)2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 58
2. Place a DA Microfiber Cutting Disc on the DA Backing Plate
a. 3 (DMC3) & (S3BP) or equivalent.
b. 5 (DMC5) & (W67DA) or equivalent.
C. & (DMC6) & (S6BP) or equivalent.
3. Prime all new and dry pads with the desired wax or compound to prevent additional scratches on the paint finish.
4. Apply DA Microfiber Correction Compound (D300) or equivalent directly to DA Microfiber Cutting Disc and begin using moderate
pressure and overlapping passes followed by 23 light pressure passes.
NOTE:
For best results, wipe residue off using Meguiar's Ultimate Wipe Detailing Cloth (M9910) or equivalent.
5. Clean DA Microfiber Cutting Disc frequently using a Meguiar's Pad Conditioner Brush WPCB, compressed air or Meguiar's Pad
Washer WPW.
6. Continue working until desired finish is achieved.
RECOMMENDED PAINT FINISHING PROCEDURE:
1. Set DA polisher, equipped with a DA Backing Plate to 3800 opms (90psi)
2. Place a DA Microfiber Finishing Disc on the DA Backing Plate
3.
a. 3" (DMF3) & (S3BP) or equivalent.
b. 5" (DMF5) & (W67DA) or equivalent.
c. 6" (DMF6) & (S6BP) or equivalent.
Prime a new or dry pad with a thorough application of DA Microfiber Finishing Wax D301 or equivalent.
4. Apply DA Microfiber Finishing Wax D301 or equivalent directly to DA Microfiber Finishing Disc applying 23 light pressure passes to
entire repair area and wipe residue off using Meguiar's Ultimate Wipe Detailing Cloth M9910 or equivalent.
5. Clean DA Microfiber Disc frequently using a Meguiar's Pad Conditioner Brush WPCB, compressed air or Meguiar's Pad Washer
WPW.
NOTE:
A final wipe down using Meguiar's Synthetic XPress Spray Wax (D156) or equivalent and two Detailing Cloths, will yield added
depth, shine and protection.
POLICY: Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100511
Wheels Reconditioned Wheel Usage
NUMBER: 3100511
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Reconditioned Wheel Usage
OVERVIEW:
This bulletin involves Chrysler Group LLC position with regard to reconditioned wheel usage.
Date: 1111102010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 59
DISCUSSION:
Chrysler Group LLC does not recommend that customers use "reconditioned" wheels (wheels that have been damaged and repaired)
because they can result in a sudden catastrophic wheel failure which could cause loss of control and result in injury or death.
For clarification:
^ Cosmetic refinishing for the purpose of repairing a superficial flaw is an acceptable procedure providing it is limited too paint or clear
coat only, the wheel is not modified in any way, and there is no exposure to paint curing heat over 200 degrees Fahrenheit.
^ Damaged wheels are those which have been bent, broken, cracked or sustained some other physical damage which may have
compromised the wheel structure.
^ Repaired indicates that the wheel has been modified through bending, welding, heating, straightening, or material removal to rectify
damage.
^ Replating of chrome plated wheels, or chrome plating of original equipment painted or polished wheels, is not an acceptable
procedure as this may alter mechanical properties and affect fatigue life. Additionally, Chrysler Group LLC Global Warranty
Administration does not allow refinishing of wheels under warranty.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100411
Date: 111110
Restraints Replacement Seat Covers/Seat Cover Repairs
NUMBER: 3100411
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Replacement Seat Covers And Seat Cover Repairs
OVERVIEW:
This bulletin involves Chrysler Group LLC position in regard to replacement seat covers and seat cover repairs.
DISCUSSION:
Chrysler Group LLC vehicles, systems and components are engineered, tested and manufactured to help protect vehicle occupants
based upon government mandated and internal corporate requirements relative to durability, noise vibration & harshness, occupant
protection, and vehicle safety. Supplemental SeatMounted Side Air Bags provide enhanced protection to help protect an occupant
during a side impact. When the seatmounted side air bag deploys, it opens the seam between the front and side of the seat's trim cover.
Modifications to the seat system, including the seat cover, may change the way the air bag deploys, which could adversely affect the
performance of the Supplemental SeatMounted Side Air Bag causing serious injury. "Modifications include:
^ Any change to the seat back cover such as material, thread, stitch design, and alterations or misplacement of the features which
guide the deploying air bag into position.
^ Any nonapproved seatcover replacements. Only Authentic Mopar(R) Repair Parts, and approved Mopar(R) accessories such as
Katzkin(R) Leather seat covers, are designed, engineered, manufactured and tested to the Chrysler Group LLC internal and
government mandated standards. The use of parts not specifically designed and tested by Chrysler Group LLC may compromise the
integral balance between these safety systems. Chrysler Group LLC only approves of repairs or modifications to the supplemental
seatmounted side air bag system, including the seat system or seat cover, where Authentic Mopar Repair Parts or Mopar
Accessories are used for Chrysler, Jeep(R), Dodge and Ram vehicles. Any unapproved repairs or modifications performed not using
Mopar parts, or not following Chrysler Group LLC approved published repair guidelines and procedures, may increase the risk of
injury to current or future vehicle owners and occupants.
This statement supersedes any previously released information by Chrysler Group LLC.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 60
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100311
Date: 111110
Restraints Use Of Salvaged Restraint System Components
NUMBER: 3100311
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Salvaged Airbags Or Other Salvaged Restraint System Component Usage
OVERVIEW:
This bulletin involves the position of Chrysler Group LLC in regard to Salvaged Air Bags or Other Salvaged Restraint System Component
Usage.
DISCUSSION:
Chrysler Group LLC does not support the use of any supplemental restraint system (SRS) component, seatbelt component, or any other
occupant protection component which has been removed from a vehicle previously damaged, flooded, burned, scrapped, or removed
from use for any other reasoncommonly referred to as "salvage parts. Restraint system components are engineered, tested, and
manufactured to protect vehicle occupants based upon both government mandated and internal corporate requirements relative to
vehicle safety and occupant protection. New Mopar(R) replacement parts are required to be equivalent to the originally installed parts and
are tested to ensure these requirements are met. While some salvage parts may visually appear equivalent, there can be dramatic
differences in the design and functional characteristics which could have a negative effect on the vehicle occupants in a future collision
event. These specific design and functional characteristics can only be determined through destructive testing. Salvage components may
have been affected by:
^ Crash impact loads, Flood and Smoke or heat damage.
^ Incorrect, improper, or inadequate disassembly and removal procedures.
^ Weathering or environmental exposure outside of that expected during normal use.
^ Abuse Additionally, salvage components are not traceable should a component recall be required in the future. It is in the best
interest of the current or future vehicle owner and/or occupants that repairs to the SRS, seatbelt and occupant protection system are
made using new original equipment parts. Anything less than this may expose operators and occupants too unnecessary risk.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100211
Body/Frame Structural Repair Components
NUMBER: 3100211
GROUP: Collision Bulletin
DATE: November 10, 2011
SUBJECT:
Date: 1111102010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 61
Repair Parts Used For Structural Repairs
OVERVIEW:
This is Chrysler Group LLC position with regard to structural repair parts usage.
DISCUSSION:
Chrysler Group LLC vehicles, systems and components are engineered, tested and manufactured to protect vehicle occupants based
upon both government mandated and internal corporate requirements relative to durability, NVH (noise/vibration/harshness), occupant
protection, and vehicle safety. The overall structural integrity of the vehicle is dependent on its inherent design specifications. Sheet
metal and glass are critical elements in the design of specific crush zones that allow the energy of a collision to be absorbed in a
predictable way and maximize the effectiveness of the restraint system to protect the occupants. The use of parts not specifically
designed and tested by Chrysler Group LLC may compromise the integral balance between these safety systems. Only Authentic Mopar?
Repair Parts and glass are designed, engineered, manufactured and tested to the Chrysler Group LLC internal and government
mandated standards and are the only ones equivalent to the originally installed parts. Chrysler Group LLC does not approve of or
recognize structural repair procedures where Authentic Mopar Parts are not used for Chrysler, Jeep(R), Dodge and Ram vehicles. Any
repairs performed not using Mopar parts, and not following published repair guidelines and procedures, may expose current or future
vehicle owners and occupants to unnecessary risk. When restoring a collision damaged vehicle to preloss condition, consideration must
be given to the following:
^ All structural distortion has been identified and corrected using appropriate structural straightening equipment ("frame rack~) and a
threedimensional measuring system.
^ All damaged panels have been repaired or replaced.
^ All replaced panels provide the asbuilt structural equivalence and corrosion protection of the original panels.
^ Unless partial replacement procedures are documented in a Chrysler Group LLC publication, structural panels must be installed in
their entirety partial replacement or "sectioning of panels may compromise vehicle structure.
^ Chrysler Group LLC does not support the use or reuse of any structural component which has been removed from a vehicle
previously damaged, flooded, burned, scrapped or removed from use for any other reasoncommonly referred to as "salvage parts."
^ While some salvage parts may "appear" equivalent, there can be dramatic differences in the design and functional characteristics
which cannot be determined by a visual inspection and which could have a negative effect on the vehicle occupants in a future
collision event.
^ Salvage components may have been affected by crash impact loads, incorrect, improper or inadequate disassembly and removal
procedures, weathering or environmental exposure outside of that expected during normal use.
^ Salvage components are not traceable should a component recall be required in the future.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
3100111
Body/Frame Usage Of Heat For Repair
NUMBER: 3100111
GROUP: Collision Bulletin
DATE: Approval Pending
SUBJECT:
Use of Heat To Straighten Damaged Components
OVERVIEW:
This bulletin involves Chrysler Group LLC position with regard to use of heat during repair.
Date: 1111102010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 62
DISCUSSION:
Chrysler Group LLC Service Engineering's position on the use of heat during collision repair is as follows:
^ Any damaged body panel or frame component, which is to be repaired, must be repaired using the "cold straightening" method. No
heat may be used during the straightening process. This "no heat" recommendation is due to the extensive use of highstrength and
advanced highstrength steels in Chrysler Group LLC vehicles. Highstrength materials can be substantially and negatively affected
from heat input which will not be obviously known to the repairer or consumer. Additionally, application of heat will alter or destroy
material coatings utilized for corrosion protection and which may not be restorable. Ignoring these recommendations may lead to
serious compromises in the ability to protect occupants in a future collision event, reduce the engineered qualities and attributes, or
decrease the durability and reliability of the vehicle.
^ During rough straightening prior to replacement, damaged panels or frame components may be heated to assist in body/frame
realignment. This application of heat, if absolutely necessary, must be constrained to the parts which will be replaced and not allowed
to affect any other components.
This statement supersedes any previously released information by Chrysler Group LLC.
For more information, log on to www.MoparRepairConnection.com.
POLICY:
Information Only.
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
2301710
Date: 100922
Body Tow Hooks/Skid Plates Missing
NUMBER: 2301710
GROUP: Body
DATE: September 22, 2010
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL 10062. ALL APPLICABLE SOLD AND
UNSOLD VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR
PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Missing Tow Hooks and Skid Plates
OVERVIEW:
This bulletin involves inspecting the vehicle for missing tow hooks and skid plates and if necessary installing them.
MODELS:
2010
(WK)
Grand Cherokee
DISCUSSION:
A small number of vehicles were shipped without tow hooks and skid plates. Dealers are required to inspect and if necessary install the
tow hooks and skid plates.
SYMPTOM/CONDITION:
Vehicle is missing tow hooks and skid plates.
DIAGNOSIS:
If the Symptom/Condition is found perform the inspection procedure.2010 Jeep Truck Grand Cherokee 4WD V85.7L
PARTS REQUIRED:
INSPECTION PROCEDURE:
Page 632010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 64
1. Inspect the vehicle for front tow hooks (Fig.1), transfer case skid plate (Fig. 2), front skid plate (Fig. 3) fuel tank skid plate (Fig. 4) and
rear tow hook for vehicles equipped without the trailer tow package. Were the components installed on the vehicle?
a. Yes >>> Return the vehicle to the customer or dealer inventory.
b. No >>> Proceed to the repair procedure.
REPAIR PROCEDURE: INSTALL FRONT TOW HOOKS:
1. Remove the front fascia. Refer to the detailed removal procedures available in DealerCONNECT > Tech CONNECT > Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Front > Removal.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 65
2. Remove the bumper reinforcement cap on the right and left side (Fig. 5).
3.
Insert the single and double studded tow hook brackets into the front reinforcement bar on the right and left sides (Fig. 6).
4. Position and torque the tow hooks with the three nuts provided per side to 50 ft.lbs. (68 Nm.).
5.
Install the bumper reinforcement cap on the left and right side (Fig. 5).
6. Install the front fascia. Refer to the detailed Installation procedures available in DealerCONNECT > Tech CONNECT > Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Front > Installation.
REPAIR PROCEDURE: INSTALL REAR TOW HOOK:2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 66
1. Install rear tow hook only if the vehicle has not been equipped with the trailer tow package.
2. Remove the rear fascia. Refer to the detailed Removal procedures available in DealerCONNECT > Tech CONNECT > Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Rear > Removal.
3. Position the rear tow hook brackets and loosely secure fasteners. Align the rear tow hook with the bracket and torque all fasteners to
65 ft.lbs. (55 Nm.) (Fig. 7).
4. Install the rear fascia. Refer to the detailed Removal procedures available in DealerCONNECT>Tech CONNECT>Service Info >
13Frame and Bumpers > Bumpers > FASCIA, Rear > Installation.
REPAIR PROCEDURE: INSTALL FUEL TANK SKID PLATE:
1. Remove the fuel tank. Refer to the detailed removal procedures available in DealerCONNECT > Tech CONNECT > Service Info >
14 Fuel System > Fuel Delivery, Gas > TANK,Fuel > Removal.
NOTE:
Discard the fasteners referenced in steps 8 and 9 of the fuel tank removal procedure.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 67
2. Install left rear mount bracket to the fuel tank skid plate with hex flange nuts and torque to 50 ft.lbs. (68Nm) (Fig. 8).
3. Seat the fuel tank into the skid plate (Fig. 9).
4. Raise and position fuel tank to vehicle body using a hydraulic jack (Fig. 9).
5. Install and torque bolts to 8Oft.lbs.(108NM) (Fig. 9).
6. Lower and remove the hydraulic jack.
7. Connect EVAP, ORVR, fuel and NVLD lines at front and rear of tank.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 68
8. Connect fuel pump module electrical jumper connector (5) to body connector (6) (Fig. 10).
9. Connect rubber fill hose (3) to tank fitting (7) and tighten clamp (9) (Fig. 11).
10. Lower vehicle.
11. Fill fuel tank.
12. Start engine and check for fuel leaks near top of module.
REPAIR PROCEDURE: INSTALL TRANSFER CASE SKID PLATE:
1. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > Tech CONNECT >
Service Info > 04 Vehicle Quick Reference > Hoisting > Standard Procedure > HOISTING.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 69
2. Position and install the transfer case skid plate. torque the bolts to 35 ft.lbs (47Nm) (2) and the nuts to 35 ft.lbs. (47Nm) (3) (Fig. 12).
REPAIR PROCEDURE: INSTALL FRONT SKID PLATE:
1. Install the front skid plate as shown in (Fig. 3) and torque all mounting bolts to 19 ft.lbs. (25Nm).
2. Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
0800111A
Audio System Software Enhancements
NUMBER: 0800111 REV. A
Date: 1102162010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 70
GROUP: Electrical
DATE: February 16,2011
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 0800111, DATED JANUARY 15, 2011, WHICH SHOULD BE REMOVED FROM
YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDED MODEL YEARS AND iPhone4
(4.2.1) COMPATIBILITY ENHANCEMENTS.
SUBJECT:
RER, REW, REP Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RER, REW, or REP Radio.
MODELS:
2010 2011 (DJ) 2500 Pickup
2010 2011 (D2) 3500 Pickup
**2009** 2011 (DS) 1500 Pickup
**2009** 2011 (MK) Compass / Patriot
**2009** 2011 (PM) Caliber
**2008** 2011 (WK) Grand Cherokee
**2008** 2011 (KK) Liberty
**2007** 2011 (JK) Wrangler
**2007** 2011 (JS) Avenger / Sebring
**2007** 2011 (KA) Nitro
**2008** 2010 (LC) Challenger
**2008** 2010 (LE) 300
**2008** 2010 (XH) Commander
**2008** 2010 (WH) Grand Cherokee
**2008** 2010 (RT) Caravan / Town & Country
**2008** 2010 (LX) 300/Charger
**2008** 2010 (ND) Dakota
**2008** 2009 (XK) Commander
**2008 2009 (HB) Durango**
**2008 2009 (HG) Aspen **
NOTE:
This bulletin applies to vehicles built with an AM/FM/CD/DVD/HDD/MP3 W/ NAV Radio (sales code RER) or an MW/FM CD MP3
NAV Radio EURO (sales code REW) or an AM/FM CD MP3 NAV Radio ROW (sales code REP).
SYMPTOM/CONDITION:
^
The radio may lock up when a UConnect call ends, this may cause battery drain.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 71
^ Intermittent no sound from audio system.
^ Repeated **"Updating Channels"** message when in satellite radio mode.
^ **iPhone4 (4.2.1) losing Bluetooth connection intermittently and not displaying accurate caller ID information when using UConnect**
DIAGNOSIS:
If the customer experiences any listed Symptom/Condition(s) perform the following:
1. Check the radio software version.
a. Press "Menu" button on the radio.
b. Press "System Setup" touch screen soft key.
c. Press "System Information" touch screen soft key.
d. The software level is the number reported after the word "Application".
2. Is the radio software version **2.402**, or greater?
a. YES >>> This service bulletin does not apply. Further diagnosis may be required.
b. NO >>> Perform the repair procedure.
PARTS REQUIRED:
NOTE:
Only one update disc is required and this disc may be used to service multiple vehicles.
REPAIR PROCEDURE:
NOTE:
If the software update process is interrupted/aborted, the process should be restarted.
1. Start the vehicle and turn the radio ON.
2. Install the software disc into the radio CD drive and follow the instructions on the screen.
NOTE:
Do not cycle the ignition or touch the radio during the update process.
3. Once the update is completed, which may take 5 12 minutes, eject the disc.
4. Verify that the radio software version is at **2.402**.
a. Press "Menu" button on the radio.
b. Press "System Setup" touch screen soft key.
c. Press "System Information" touch screen soft key.
d. The software level is the number reported after the word "Application".
5. Using wiTECH clear any DTC's that may have been set in other modules during software upgrade.
POLICY:
Reimbursable within the provisions of the warranty.2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 72
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
2400110
Date: 100112
A/C Rear Defrost Button Is Hard To Operate
NUMBER: 2400110
GROUP: Heating & Air Conditioning
DATE: January 12, 2010
SUBJECT:
Rear Defroster Switch Engagement Effort
OVERVIEW:
This bulletin involves remove the ATC control head and insert two screws (p/n 68078941AA) into the back per the repair procedure.
MODELS:
2010 (LX) 300/300C/Charger
2010 (LE) 300C/300C Touring (International Markets)
2010 (WK) Grand Cherokee
2010 (XK) Commander
2010 (XH) Commander (International Markets)
NOTE:
The bulletin applied to vehicles equipped with Air Conditioning (Sales Code HAA or HAF) built before August XX, 2009 (MDH
XXXXXX).
SYMPTOM/CONDITION:
Customer may experience a rear defroster switch that has higher than desired engagement effort. This condition is caused by the ATC
housing having too much deflection when the button is pressed which does not close the switch properly. Extra push effort will close the
switch.
DIAGNOSIS:
If the above symptom/condition is experienced perform the Repair Procedure.
PARTS REQUIRED:2010 Jeep Truck Grand Cherokee 4WD V85.7L
Page 73
REPAIR PROCEDURE:
1. Remove the ATC Control head. Follow the detailed service procedures available in DealerCONNECT/TechCONNECT, Refer To
Group 24 Heating & Air Conditioning > Controls > Controls, A/C and Heater Removal procedures.
2. Install the two screws into the back of the ATC control head p/n 68078941AA (Fig. 1).
3. Install ATC Control head. Follow the detailed service procedures available in DealerCONNECT/TechCONNECT, Refer To Group 24
Heating & Air Conditioning > Controls > Controls, A/C and Heater Installation procedures.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
