Jeep Truck Grand Cherokee 4WD V63.7L Technical Service Bulletin #2301810
Date: 101021
Body Lower Door Hinge Popping Groaning Noises
NUMBER: 2301810
GROUP: Body
DATE: October 21, 2010
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 2301606, DATED MARCH 18, 2006, WHICH SHOULD BE
REMOVED FROM YOUR FILES. THIS IS A COMPLETE REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT
REVISIONS.
SUBJECT:
Lower Door Hinges Make Popping or Groan When Opened Or Closed
OVERVIEW:
This bulletin involves spraying white lithium grease between the roller and roller pin while avoiding getting grease on the. This needs to
be done to all lower door hinges.2010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 106
CAUTION:
Be careful not to spray grease on the outside of the roller or roller cam. If grease is allowed to get on the outside of the roller or roller
cam it must be cleaned off using a clean shop towel. Grease left on the outside of the roller and roller cam may also cause a noise.
MODELS:
2009 2010 (DS) Ram Truck (1500 Pick Up)
2005 2010 (DH) Ram Truck (1500/2500 Pick Up)
2010 (DJ) Ram Truck (2500 Pick Up)
2004 2010 (HB) Durango
2007 2010 (HG) Aspen
2007 2010 (JC) Journey
2007 2010 (JS) Avenger/Sebring
2007 2010 (KK) Liberty
2007 2010 (KA) Nitro
2008 2010 (LC) Challenger
2006 2010 (LE) Chrysler 300C (International Markets)
2007 2010 (LX) 300/Charger/Magnum
2007 2010 (MK) Compass/Patriot
2005 2010 (ND) Dakota
2007 2010 (PM) Caliber
2006 2010 (WH) Grand Cherokee (International Markets)
2005 2010 (WK) Grand Cherokee
2006 2010 (WH) Commander (International Markets)
2006 2010 (XK) Commander
SYMPTOM/CONDITION:
The lower door hinges make a moderate to loud popping/groan sound when the door is opened or closed.
This is due to the roller axle not being properly maintained with grease.
DIAGNOSIS:
Open the doors and listen for the popping or groan sound from the lower hinge, if the sound is present perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Open door.2010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 107
2. With straw installed on the lithium grease spray can (p/n 04318066AB), spray a very small amount of grease between the roller pin
and inside roller surface (axle). (Fig. 1).
CAUTION:
Be careful not to spray grease on the outside of the roller or roller cam. If grease is allowed to get on the outside of the roller or roller
cam it must be cleaned off using a clean shop towel. Grease left on the outside of the roller and roller cam may also cause a noise.
3. Open and close the door 10 times to work the grease onto the roller axle.
4. Wipe away any excess grease in the sprayed area.
5.
Repeat steps 1 through 4 for every door.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
0802810A
Audio System RBS Radio Software Updates
NUMBER: 0802810 REV. A
Date: 1011022010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 108
GROUP: Electrical
DATE: November02, 2010
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 0802810, DATED OCTOBER 28, 2010. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDITIONAL VEHICLE MODELS.
SUBJECT:
RBZ Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RBZ Radio.
MODELS:
**2010 (DJ) 2500Pickup**
**2010 (DS) 1500Pickup**
**2010 (DX) Regular Cab Chassis**
**2010 (D2) 3500 Pickup**
2010 (JC) Journey
2010 (JS) Avenger / Sebring
**2010 (KK) Liberty**
2010 (LC) Challenger
2010 (LX) 300/Charger
2010 (MK) Compass / Patriot
2010 (PM) Caliber
2010 (RI) Caravan / Town & Country
2010 (WK) Grand Cherokee
**2010 (W2) Grand Cherokee**
2010 (XK) Commander
NOTE:
This bulletin applies to vehicles built with an AM/FM/CD/DVD/HDD/MP3 Radio (sales code RBZ).
SYMPTOM/CONDITION:
^ The display may appear to be dimly lit when in backup camera mode (if equipped).
^ Screen fonts to small or unclear.
^ Video playback, display to bright.
^ Audio playback, sound quality/frequency response could be improved.2010 Jeep Truck Grand Cherokee 4WD V63.7L
^ Hands free call information does not display caller ID.
^ Bluetooth streaming audio information is incomplete.
10.52SS
Page 109
DIAGNOSIS:
If the customer experiences any listed Symptom/Condition(s) perform the following:
1. Check the radio software version.
2.
a. Press "Menu button on the radio.
b. Press "System Setup touch screen soft key.
c. Press "System Information touch screen soft key.
d. The software level is the number reported after the word "Application~.
Is the radio software version at 8.05, or greater?
a. YES ? This service bulletin does not apply. Further diagnosis may be required.
b. NO Perform the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
NOTE: If the software update process is interrupted/aborted, the process should be restarted.
1. Start the vehicle.
2.
Install the software disk into the radio CD drive and follow the instructions on the screen.
NOTE: Do not cycle the ignition during the update process.
3. Once the update is completed eject the disk.
4. Verify that the radio software version is at 8.05.
5.
a. Press "Menu button on the radio.
b. Press "System Setup touch screen soft key.
c. Press "System Information touch screen soft key.
d. The software level is the number reported after the word "Application~.
Using wiTECH clear any DTC's that may have been set in other modules during software upgrade.
POLICY:
Reimbursable within the provisions of the warranty.2010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 110
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
Date: 101021
Body Lower Door Hinge Popping Groaning Noises
NUMBER: 2301810
GROUP: Body
DATE: October 21, 2010
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 2301606, DATED MARCH 18, 2006, WHICH SHOULD BE
REMOVED FROM YOUR FILES. THIS IS A COMPLETE REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT
REVISIONS.
SUBJECT:
Lower Door Hinges Make Popping or Groan When Opened Or Closed
OVERVIEW:
This bulletin involves spraying white lithium grease between the roller and roller pin while avoiding getting grease on the. This needs to
be done to all lower door hinges.2010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 106
CAUTION:
Be careful not to spray grease on the outside of the roller or roller cam. If grease is allowed to get on the outside of the roller or roller
cam it must be cleaned off using a clean shop towel. Grease left on the outside of the roller and roller cam may also cause a noise.
MODELS:
2009 2010 (DS) Ram Truck (1500 Pick Up)
2005 2010 (DH) Ram Truck (1500/2500 Pick Up)
2010 (DJ) Ram Truck (2500 Pick Up)
2004 2010 (HB) Durango
2007 2010 (HG) Aspen
2007 2010 (JC) Journey
2007 2010 (JS) Avenger/Sebring
2007 2010 (KK) Liberty
2007 2010 (KA) Nitro
2008 2010 (LC) Challenger
2006 2010 (LE) Chrysler 300C (International Markets)
2007 2010 (LX) 300/Charger/Magnum
2007 2010 (MK) Compass/Patriot
2005 2010 (ND) Dakota
2007 2010 (PM) Caliber
2006 2010 (WH) Grand Cherokee (International Markets)
2005 2010 (WK) Grand Cherokee
2006 2010 (WH) Commander (International Markets)
2006 2010 (XK) Commander
SYMPTOM/CONDITION:
The lower door hinges make a moderate to loud popping/groan sound when the door is opened or closed.
This is due to the roller axle not being properly maintained with grease.
DIAGNOSIS:
Open the doors and listen for the popping or groan sound from the lower hinge, if the sound is present perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Open door.2010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 107
2. With straw installed on the lithium grease spray can (p/n 04318066AB), spray a very small amount of grease between the roller pin
and inside roller surface (axle). (Fig. 1).
CAUTION:
Be careful not to spray grease on the outside of the roller or roller cam. If grease is allowed to get on the outside of the roller or roller
cam it must be cleaned off using a clean shop towel. Grease left on the outside of the roller and roller cam may also cause a noise.
3. Open and close the door 10 times to work the grease onto the roller axle.
4. Wipe away any excess grease in the sprayed area.
5.
Repeat steps 1 through 4 for every door.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair. Technical Service Bulletin #
0802810A
Audio System RBS Radio Software Updates
NUMBER: 0802810 REV. A
Date: 1011022010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 108
GROUP: Electrical
DATE: November02, 2010
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 0802810, DATED OCTOBER 28, 2010. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDITIONAL VEHICLE MODELS.
SUBJECT:
RBZ Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RBZ Radio.
MODELS:
**2010 (DJ) 2500Pickup**
**2010 (DS) 1500Pickup**
**2010 (DX) Regular Cab Chassis**
**2010 (D2) 3500 Pickup**
2010 (JC) Journey
2010 (JS) Avenger / Sebring
**2010 (KK) Liberty**
2010 (LC) Challenger
2010 (LX) 300/Charger
2010 (MK) Compass / Patriot
2010 (PM) Caliber
2010 (RI) Caravan / Town & Country
2010 (WK) Grand Cherokee
**2010 (W2) Grand Cherokee**
2010 (XK) Commander
NOTE:
This bulletin applies to vehicles built with an AM/FM/CD/DVD/HDD/MP3 Radio (sales code RBZ).
SYMPTOM/CONDITION:
^ The display may appear to be dimly lit when in backup camera mode (if equipped).
^ Screen fonts to small or unclear.
^ Video playback, display to bright.
^ Audio playback, sound quality/frequency response could be improved.2010 Jeep Truck Grand Cherokee 4WD V63.7L
^ Hands free call information does not display caller ID.
^ Bluetooth streaming audio information is incomplete.
10.52SS
Page 109
DIAGNOSIS:
If the customer experiences any listed Symptom/Condition(s) perform the following:
1. Check the radio software version.
2.
a. Press "Menu button on the radio.
b. Press "System Setup touch screen soft key.
c. Press "System Information touch screen soft key.
d. The software level is the number reported after the word "Application~.
Is the radio software version at 8.05, or greater?
a. YES ? This service bulletin does not apply. Further diagnosis may be required.
b. NO Perform the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
NOTE: If the software update process is interrupted/aborted, the process should be restarted.
1. Start the vehicle.
2.
Install the software disk into the radio CD drive and follow the instructions on the screen.
NOTE: Do not cycle the ignition during the update process.
3. Once the update is completed eject the disk.
4. Verify that the radio software version is at 8.05.
5.
a. Press "Menu button on the radio.
b. Press "System Setup touch screen soft key.
c. Press "System Information touch screen soft key.
d. The software level is the number reported after the word "Application~.
Using wiTECH clear any DTC's that may have been set in other modules during software upgrade.
POLICY:
Reimbursable within the provisions of the warranty.2010 Jeep Truck Grand Cherokee 4WD V63.7L
10.52SS
Page 110
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.
